If you’re not happy with your treatment, please reach out to us (give us a buzz at 646-558-9846 or email us at firstname.lastname@example.org). As a general rule of thumb we don’t refund services, but we want you to be 100% satisfied. So let’s chat and figure out how we can help you feel your best.
Because we want you to be happy, we offer a generous return policy.
Physical gift cards are like cash. They don’t expire, but unfortunately they can’t be replaced if they are lost or stolen. They also can’t be exchanged for cash unless required by law.
More than 24 hours before your appointment?
Within 24 hours of your appointment?
To support a greener world, WTHN is a cash-free business. We accept debit, including FSA and HSA, and all major credit cards.
Benefits In addition to your minimum one monthly acupuncture session, you’ll receive unlimited monthly sessions at the membership price, complimentary LED Light Therapy + Cupping Therapy, as well as 10% off WTHN herb blends.
Monthly Payment Credit card on file will be automatically charged on the anniversary of your membership month for the minimum of one session. Any additional sessions will be billed on the day in which the service is received
Minimum Commitment / Cancellation All WTHN memberships require a 6-month commitment. Cancellations within 6 months have a $100 cancellation fee. If you need to cancel anytime after that, please refer to the terms below. Email us at email@example.com.
Freezing We know work, travel, and life can come up. You may freeze your membership once a year for up to 3 consecutive months.
Missed Appointments At least one monthly treatment is what keeps you healthy and feeling your best. Missed services will be forfeited. If you know you won’t be able to make it into the studio at least once this month ahead of time, email us and we will freeze you for that month.
HIPAA Your personal health information is protected by The Health Insurance Portability and Accountability Act (HIPAA) of 1996. WTHN’s booking platform and clinical notes are stored in a HIPAA- protected platform and are always kept confidential.
LAST UPDATED: October 22, 2018
Please read these Terms of Service (“Agreement”) carefully. By continuing to access or use the Services (as defined below), you consent to this Agreement. If you do not agree to this Agreement, do not access or otherwise use all or any portion of the Services.
If you are under the age of 18, a parent or legal guardian must first accept this Agreement on your behalf. By using the Services (as defined below), you affirm that you are over the age of 18. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for compliance with, and your minor child’s compliance with, this Agreement.
This Agreement is between you and Auth Acupuncture PLLC (“WTHN” or “we”) concerning your use of (including any access to) the products and/or services that we make available to you (all of the foregoing, collectively, “Services”). Your use of the Services is governed by this Agreement. By agreeing to this Agreement, you acknowledge that you have read and been provided with a copy of Auth Acupuncture PLLC’s privacy notice which is available at www.wthn.com/privacy. This Agreement is in addition to, and does not impact in any way, any Terms of Service that you have agreed to with WTHN LLC for use of WHTN LLC’s services and products.
BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.